Our Approach

Our Approach to Innovation 

Solving our customers’ problems is our passion.  As a technology leader, we recognize that the key to customer satisfaction and our long-term success is to anticipate customer needs and develop new technologies and innovative solutions that provide our customers with a distinct competitive advantage.  

Emerson has established a reputation around the world for technology innovation and industry leadership.  Our game-changing technologies have served to transform whole industries.  Here are just a few examples: 
  • PlantWeb™ digital architecture from Emerson Process Management has enabled our customers in process-manufacturing industries around the world to achieve more efficient, productive, and safer plant operations. 
  • Copeland Scroll™ compressor technology from Emerson Climate Technologies has become the workhorse that provides the cooling power for energy efficient air conditioning and refrigeration systems around the world.
  • Embedded power supply, UPS, and precision cooling technologies from Emerson Network Power are enabling the growth of the information-based economy by ensuring business-critical continuity and high availability of electronic equipment used in telecommunications, data centers, and other businesses.

We are committed to driving continued technological progress, setting new industry standards, maintaining a strong commitment to research and development, and increasing the pace of our new product development and speed to market.  Our approach includes extensive research on both emerging technology trends and key global market trends and customer challenges that enable us to prioritize our R&D efforts.

At Emerson, we are particularly proud of the array of technology solutions and products that our engineers have developed to help industrial users, commercial businesses, and consumers use energy more responsibly.  Today we are hard at work developing the next generation of technologies and services that can continue to improve energy efficiency, lessen impact on the environment, and provide energy resources for our world.

We take pride in developing forward-thinking technologies that help our customers stay ahead of the curve.  Our product development teams follow a systematic approach to developing new products – listening to and collaborating with our customers, generating ideas for new products and services, developing the right designs and engineering approach, establishing the manufacturing infrastructure, and providing marketing, sales, and customer service support for the product launch and market success.

Our company and management teams take serious our role as industry leaders.  Our employees are active in and play leadership roles in dozens of industry trade associations and professional societies to help us better understand and anticipate our customers’ concerns and to share our expertise.  We work with governments around the world to fashion and support policies that promote progress and improve quality of life. 

New Technology Investment
Emerson is creating a culture and infrastructure that helps the company take its innovation momentum to the next level. The company invested approximately $808 million in engineering and development during fiscal 2012. The company is also growing its engineering talent with more than 9,000 of engineering and development personnel worldwide. Additionally, Emerson’s commitment to new technology development and commercialization is underscored by the 1,600-plus new patents earned in 2012 by Emerson employees globally. 

"Our technologies and product innovations are designed to provide real benefits to help our customers grow, improve quality of life, and meet today's environmental challenges."
Randall D. Ledford, Senior Vice President and Chief Technology Officer