Guardian™ Support now offers extended value and flexibility to help you get the most out of your AMS Machinery Health technology. This service aggregates critical system information to help you effectively manage your hardware and software assets.
This subscription service helps actively manage your machinery health hardware and software assets, and lifecycle costs. As the core element for Emerson Lifecycle Services, Guardian Support is a prognostic service designed to optimize the reliability and performance of your machinery health products.
Guardian Support provides risk management as specific, critical information is matched to your system and proactively delivered through a secure dashboard portal. You can gauge overall system health and see which systems need attention. Alerts are ranked for priority and urgency, and recommendations support your planning efforts. Updates are tested, confirmed for compatibility, and bundled for easier installation.
Support is always 24x7x365, and Guardian Support delivers incident management with access to consultants to help you through critical issues. You don't need to be an expert to get the information you need — Guardian Support has tools that can collect special system data to help diagnose issues faster. A full historical record of your system issues makes it easy to collaborate and share best practices across your enterprise.
Lifecycle management of your software content, via status updates on the dashboard, helps you plan for upgrades and replacements. An accurate inventory of all system components and licensing is easy to access, along with in-depth documentation and resources to aid in your troubleshooting.