SureService Program


SureService Program


The SureService™ Program is a set of tiered packaged Lifecycle Services. The progressive tiers — ST100, ST200, ST300 and ST400 — provide flexibility to involve Emerson in taking care of your system maintenance, reliability and performance needs.


  • There is a multitude of factors to consider when developing the right lifecycle strategy. Emerson consultants will help you select which SureService package meets your plant’s needs. But regardless of the SureService package you choose, our overall goal is to help you keep your control system running efficiently and achieve maximum system reliability.

    Our SureService Program offers you flexibility through its four tiered packages of services to support or replace your existing maintenance-management processes. The progressive tiers provide flexibility to decide how much to involve Emerson in taking care of your system maintenance, reliability, and performance needs.

    Each of the four service tiers this program offers build upon one another, allowing you to find the package that best meets your needs:

    ST400: A strategic alliance where Emerson provides fully-managed services and takes responsibility for performance outcomes.

    ST300: A comprehensive program that ensures you realize your return on automation investment.

    ST200: A preventative maintenance program to provide priority access to best-in-class automation availability.

    ST100: A set of services that provide core support needs for your automation infrastructure.

Documents & Drawings

Training & Services

Natalie Grothause explains how Emerson’s SureService tiered packages match lifecycle solutions to customer needs.  A choice of four packaged-service offerings provides flexibility to include Emerson in system maintenance, reliability...