The Extended Component Support Service extends Guardian Support services by providing support for custom components. The service also provides an impact assessment report that your quality organization can leverage to reduce validation efforts.
Emerson’s Extended Component Support Service expands Guardian Support for Syncade by providing support for custom application components including behaviors, web parts, and scripts.
Maximize plant availability with extended support: Extended Component Support will provide you with direct access to qualified support personnel should an issue with custom Syncade components arise. By implementing customized software support, you diminish disruptive activities and downtime costs.
Minimize maintenance costs: Extended Component Support will provide you with 24x7x365 access to technical support. Once a component has been submitted to your Extended Component Syncade library, maintenance is assumed by Emerson.
Prompt technology updates: Emerson’s Extended Component Support Service provides software updates via an online customer portal. Applying these updates to your components will help ensure that your application remains viable and functionally robust. Support coverage is extended so you can make decisions about testing or even upgrading components to take advantage of new product functionality quickly.
Reduce risk with impact assessment reports: Customers receive impact assessment reports for their components whenever a new Syncade product update occurs. This provides guidance on the testing and needs for your custom components and can reduce the validation work required to install new product updates.