“On Demand” delivery of measurement and analytical instruments targets urgent plant maintenance and repair needs
SINGAPORE (8 April 2014) -- Continuing its investment and long term commitment to helping Asia Pacific customers improve plant maintenance, repair and automation operations, Emerson Process Management has shortened delivery time for standard process instruments under its Asia Pacific customer care program.
The new Emerson program, named “On Demand,” is based on customer feedback that calls for stronger customer-supplier partnering. In response, Emerson invested in decreasing lead times on its instruments to address the most frequent and urgent customer problems. Standard Rosemount®, Micro Motion® and Rosemount Analytical instruments are offered with On Demand delivery to meet critical customer request dates.
“Our customers are under pressure to minimize downtime and increase process manufacturing throughput,” commented Chris King, vice president of customer care & perfect execution at Emerson Process Management Asia Pacific. “Maintenance and reliability managers must quickly replace failed instruments, and restore or even reduce spares inventory. Engineering and operations must quickly commission upgrades of problem applications and make enhancements to improve applications or meet new regulatory requirements.”
“Clearly hearing the link between customer performance and supplier response to problems and opportunities, we focused a concentrated effort and significant resources to improve and streamline our practices,” continued King. “We developed improvements to our delivery processes and verified the benefits by testing with real orders in Asia Pacific.”
On Demand delivery is offered in China, Australia, New Zealand, Singapore, Thailand, Malaysia and Vietnam. When an order for the products is placed with the local sales office, customers will be offered On Demand delivery. An online order tracking service has been put in place to enable customers to check the status of their orders. On Demand will be extended to more countries in Asia as the program expands.
“We are very excited about the addition of On Demand delivery to our Emerson Asia Pacific customer care program,” said Sabee Mitra, president of Emerson Process Management Asia Pacific. “The enhanced capability for express delivery and order tracking will strengthen the partnering of customers and local sales offices, supported by manufacturing and service centers throughout the region.”