Factory-trained and certified Fisher® technicians provide rapid and responsive customer support to ensure a successful plant commissioning or outage.
New programs enhance fulfilment capability and ensure customers quickly receive Fisher® valves and spares critical to commissioning or managing their plant
DUBAI, UNITED ARAB EMIRATES (June 18, 2014) - Emerson Process Management has expanded the fulfilment capabilities of its Fisher control valves business in the Middle East and Africa to help customers meet their production requirements.
The Best Match program for Fisher delivers valve assemblies within a 4-week lead-time. Best Match orders are supported with a large inventory in Dubai, ensuring that these constructions are routed to the manufacturing plant and delivered to customer sites on time.
Complementing this is the Quick Ship - Parts program, which provides customers with access to over 4,000 critical Fisher spare parts. Emerson has the capability to meet emergency spares demand within 24 hours, allowing customers to get their facility back online quickly and maximize profitability. By using OEM parts, reliability and safety is ensured.
In addition, under the Quick Ship - Valves program, there is a dedicated team focused on delivery of quality Fisher products in timescales shorter than factory lead-times. This team provides emergency service to minimize production disruption and downtime.
Finally, under the Project Execution program, Emerson’s Fisher business has made significant organizational and operational changes to improve the execution of highly complex projects in the region. This program makes sure that solutions, people, and services arrive in sequence and on time to keep schedules uninterrupted.
To implement these programs, Emerson has made significant facility investments in the Middle East and Africa. This year, it expanded its regional headquarters in Dubai, UAE to increase the manufacture of Fisher control valves as well as improve Fisher’s order administration, service, and project management functions. The factory is backed up by other Fisher facilities worldwide, including those in Jubail in Saudi Arabia and in Ras Laffan in Qatar.