Customers say ease of installation tops competitor thermostats
ST. LOUIS (Jan. 17, 2017) – As connected-home technology grows increasingly popular, consumers are looking for tech solutions that make life easier but don’t require an engineering degree or quickly become obsolete. Maybe that’s why the Sensi™ Wi-Fi Programmable Thermostat landed top customer satisfaction marks in the inaugural J.D. Power 2016 Smart Thermostat Satisfaction Report SM.
The J.D. Power report found that ease of installation and usage were key factors in overall satisfaction with smart thermostats.
“Consumers are gravitating toward products that are not just smart but that also provide clear additional value to our lives without a lot of hassle,” said Robert T. Sharp, executive president of Emerson Commercial & Residential Solutions. “The J.D. Power report shows what professional heating and cooling contractors and consumers have already experienced: The Sensi thermostat is reliable, simple to install and a great investment. It also makes it easy to control your home comfort from anywhere, with the touch of a button.”
In addition to ranking highest in overall customer satisfaction, J.D. Power recognized Sensi thermostat as the highest scoring smart thermostat brand in the areas of ease of install/setup, reliability, energy efficiency, price paid and internet connectivity.
“Smart thermostat customers are taking a hands-on approach to researching, buying and installing a product that allows them to have, in effect, a hands-off experience,” according to J.D. Power.
The Sensi thermostat, one of the most affordable choices in the connected-thermostat category, has several differentiating features. Whether the thermostat is installed by the consumer or an HVAC contractor, the Sensi thermostat provides detailed instructions and videos that clearly show each step from start to finish. With the in-app contractor designation feature, HVAC professionals can leave behind a virtual business card for customers to reference and get assistance when needed. It offers precision temperature control with +/- one-degree accuracy and was the first Wi-Fi thermostat to achieve Energy Aware™ certification. Consumers can also use the Sensi thermostat with popular smart-home platforms, including Wink and Amazon Echo.
Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. For more information visit Emerson.com.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power's industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world's most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com/ratings.