The City of Bay Village, Ohio is a community of 17,000 residents located 15 miles west of Cleveland on Lake Erie’s southern shore. The city prides itself on being just far enough off of the beaten path to provide a safe, healthy and peaceful environment of suburban living.

Protecting the quality of the city’s drinking water supply is paramount. But like thousands of other communities, Bay Village’s city government must maintain an aging potable and waste water system infrastructure with limited taxpayer dollars. That’s why Bay Village has turned to Emerson Professional Tools and its RIDGID® brand for help.

Bay Village’s water department uses Emerson technology solutions – including our RIDGID® utility locating devices – to clearly identify where underground utilities are located. They also use RIDGID SeeSnake® video inspection tools to visually inspect and record the condition of pipe deterioration or other problems.

Although RIDGID technology enabled Bay Village to monitor and record the conditions of their water infrastructure, they found that maintaining these records can take up several file drawers and involve thousands of documents. Moreover, there’s a constant need to access these files and share various documents with residents, other government agencies, contractors bidding or working on projects, and for time-sensitive regulatory and legal needs.

Emerson’s RIDGID offered the city a chance to participate in the beta testing of an online digital platform it was developing. The solution is designed to help contractors and service professionals, such as plumbers, HVAC technicians and facility managers, store and share job site photos and videos, job reports and histories, maintenance records, customer lists and other project files.