With the emergency, onsite support module, an experienced field service engineer will be dispatched within 24 hours to your plant to quickly return your Ovation system operations to normal, reducing or eliminating downtime and the potential for unplanned outages.
The immediate availability of our experts can help you to reduce or eliminate downtime and unplanned outages - especially when response time is critical. Service contracts can be customized based on your business needs and the age, complexity, and performance history of your system.
In order to eliminate unplanned costs, we assist you in determining a suitable number of emergency site visits for inclusion in your contract. With emergency visits covered under a fixed contract fee, the difficulties of budgeting for unplanned emergency service are virtually eliminated. And as an Emerson customer, you can receive priority field service response from service engineers who are the most familiar with your system.