Risk Management

Quickly understand asset health and receive alerts for issues.

Lifecycle Management

Enhancing decision-making by simplifying subscription management.

Incident Management

Connections will be directed to Emerson experts who will work with your personnel to resolve issues promptly.

Emerson Guardian Support Overview

Video: Overview of Guardian

Easily Access Product Support
Optimize System Performance and Security
Simplify Subscription Management
Expand Operational Capabilities

From Data To Decisions

In the increasingly fast-paced world of advancing technology, automation systems managers are constantly pressured to manage security updates, software releases, and evolving standards and best practices. This changing environment challenges managers’ ability to keep systems running at peak performance while cost-effectively managing automation investments over each asset’s lifecycle.

Easily Access Product Support

Collaborate with Emerson's product experts to resolve issues or enhance operations through automated system-specific hotfixes, patch updates, and device installation kits.

Easily Access Product Support
Optimize System Performance and Security

Quickly understand the health of your system, be alerted to potential issues and securely obtain the latest updates, patches and hotfixes for your system.

Optimize System Performance and Security
Simplify Subscription Management

Access and manage all your software and licenses in one secure place, easily renew or modify subscriptions.

Simplify Subscription Management
Expand Operational Capabilities

Connect with other lifecycle services and solutions that can be strategically deployed to improve workforce efficiency and optimize performance.

Expand Operational Capabilities

Guardian is available for the following

AMS
DeltaV
AMS
Mimic
Manufacturing Execution System
Ovation

Explore Guardian

With an active Guardian subscription, you get:

24/7 Expert Phone Support (GSC)

24/7 Expert Phone Support

Get unlimited, 24/7 expert telephone support. Submit questions and issues via Guardian web and mobile app. Email and chat support are also available 24 hours a day, Mon-Fri. 

Remote System Diagnosis

Remote System Diagnosis

Speed up troubleshooting and problem resolution, effectively reducing downtime in critical situations.

Service Call Logs

Service Call Logs

Monitor the progress of technical support calls, review past service calls, and send/receive call status updates.

Repair and Calibration

Repair and Calibration

Product Support-Premium* covers the wear-and-tear from everyday use of plant management assets.

Software/Firmware Updates

Software/Firmware Updates

Download your systems and software's latest updates, security patches, and hotfixes.

System Health Score

System Health Score

Measure Key Performance Indicators (KPIs) to determine the performance of high-risk areas. These risk areas typically include KBA management, software updates, service calls, and asset lifecycle support status.

Knowledge Base Articles (KBA)

Knowledge Base Articles (KBA)

Emerson expert prepared articles as a supplement and update to the standard product documentation. These are evaluated for applicability to a broad audience of system users.

Antivirus Information

Antivirus Information

New antivirus releases are tested for compatibility with your systems and software. Trillix updates can be downloaded from Guardian. Test results for Symantec antivirus patterns are also published.

Asset and License Inventory

Asset and License Inventory

Guardian ensures accurate inventory views of system components, with enhanced accessibility to serial numbers, software/hardware versions & system licenses.

Lifecycle Status

Lifecycle Status

Guardian's dashboard matches the lifecycle status of enrolled hardware or software, providing more significant insights for system management and sustainability investments.

Downloadable Installation Media

Downloadable Installation Media

With Guardian, you can download verified installer media of our latest software version and upgrades, including new features and enhancements.

Features are subject to change. Some features and services may not be available in all regions or all languages. Some features and services may not be available for all Guardian supported assets. Click here to view supported assets. 

* For DeltaV hardware, a standard product warranty is provided outside of product support, and extended hardware warranty services are optionally available.  
 

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