Smarter support. Faster answers. Confident decisions.
The Guardian™ Virtual Advisor is your intelligent AI-powered consultant—ready to help whenever you need it. Designed to support engineers, operators, and plant managers, Guardian Virtual Advisor makes it easier than ever to access insights, resolve issues, and take action across your automation systems.
Conversational AI, Built for Industry
Guardian Virtual Advisor understands how you work. It uses natural language processing to interpret your questions, deliver tailored insights, and continuously improve over time. Integrated directly into the Guardian™ Digital Platform, it connects to trusted system intelligence across DeltaV™ DCS and more.
Instant expertise at your fingertips.
- Troubleshoot faster with guided suggestions
- Access insights from the DeltaV Knowledge Base Articles (KBAs) and DeltaV Books Online.
- Streamline support requests
Guardian Virtual Advisor connects you to the power of Guardian's vast knowledge base thought a conversational interface through a conversational interface that feels intuitive.
Empower your team. Accelerate your operations.
- Resolve issues faster
- Minimize downtime with real-time guidance
- Make better, data-driven decisions with less manual effort
In complex, fast-moving environments, time is everything. Guardian Virtual Advisor helps teams resolve issues quickly, reduce dependency on manual research, and make data-backed decisions with confidence.
Part of the Guardian™ Unified Customer Experience
From patch management to predictive maintenance, from learning tools to license management, Guardian unifies it all.
Guardian Virtual Advisor is part of the Guardian Digital Platform, a unified access point for lifecycle solutions, product support, cybersecurity, education, and more across Emerson automation systems like DeltaV™, Ovation™, AMS™, and more.
Explore how Guardian can transform your entire automation experience.
Frequently Asked Questions
Guardian Virtual Advisor accelerates DeltaV troubleshooting by providing direct, conversational answers sourced from verified knowledge base articles and technical documentation, helping users quickly identify and resolve system issues.
Users can interact with Guardian Virtual Advisor using natural language to access information from Emerson DeltaV Books Online, Knowledge Base Articles, Troubleshooting documentation and more. The tool helps customers troubleshoot system issues, perform maintenance activities, obtain operational guidance, and stay informed about product updates. By providing concise, accurate, and context-aware answers, it enables users to quickly find relevant information and access the most applicable technical resources and documentation.
Guardian Virtual Advisor uses AI and natural language processing to interpret user questions and deliver tailored responses based on Emerson’s automation expertise and system data, enabling faster and more informed decision-making.
Yes, Guardian Virtual Advisor reduces the need for manual searches by delivering direct answers from thousands of knowledge base articles, allowing users to bypass time-consuming document reviews.
Guardian Virtual Advisor is embedded within the Guardian Digital Platform and available for all customers with an active Product Support Subscription. The Digital Platform provides seamless access to lifecycle services, system insights, and support tools in a single unified interface.
By providing real-time guidance and expert insights through a self-service experience, Guardian Virtual Advisor helps teams reduce downtime, solve issues without needing to contact the Global Service Center as often, simplify support activities, and make faster, better-informed decisions across their automation systems.