One stop for product support, lifecycle services, and subscription management.
Guardian™ is designed to you help manage the product lifecycle needs of your automation and control software, as well as deliver asset performance management solutions. Guardian provides you with a secure interface to access 24/7 product support, manage your subscriptions and licenses, and connect you with additional software and services tailored to your operational requirements.
Guardian enables you to proactively manage risks, optimize system performance, and efficiently handle your DeltaV, AMS, and Ovation products throughout their lifecycle.
Live Chat Support
Need quick help? Start a real-time chat with our Global Service Center experts. Sign in to Guardian to begin.
Email Support
For non-urgent inquiries, email us at Guardian.GSC@Emerson.com. Our team typically responds within 24 hours.
Connect with Guardian phone support
Contact our Global Service Centers, available 24/7 via the toll-free or caller-pay numbers.
When contacting phone support, please have the following information:
- Product Line (DeltaV PK Controller, AMS Device Manager, DeltaV MES, etc.)
- Product Version (v14, v15, etc.)
- System ID (or Serial Number for AMS and DeltaV products not associated with a System ID.)
- Is the system in Testing/Commissioning/New Project phase? If yes, please provide target completion date.
* Product Support subscription required. Calls are free from landlines and most mobile carriers. If you use a mobile phone to call a toll-free number, you might be charged. For more information, contact your network provider. Local and national telephone rates may apply. Some numbers might not be accessible from certain mobile network providers. For more information, contact your network provider. Many of these phone numbers work only when dialed within their associated country or region. Telephone numbers are subject to change.
Updated March 25, 2025
North America, Latin America
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
US/Canada | Customer & Support Company | Product Support: | 1-512-832-3774 |
Mexico | Customer & Support Company | 01 800 062 1077, | 1-512-832-3774 |
Mexico City (Local) | Customer & Support Company | (55) 5809 5408 | 1-512-832-3774 |
Argentina | Customer & Support Company | 0800 266 4500 | 1-512-832-3774 |
Bolivia | Customer & Support Company | 800 100 959 | 1-512-832-3774 |
Brazil | Customer & Support Company | N/A | +55 15 3413-8944, |
Chile | Customer & Support Company | 1 230 020 5575 | 1-512-832-3774 |
Colombia | Customer & Support Company | 01 800 518 1623 | 1-512-832-3774 |
Costa Rica | Customer & Support Company | N/A | +52 55 5809 5408, |
Dominican Republic | Customer & Support Company | 1 800 7519001 | 1-512-832-3774 |
Ecuador | Customer & Support Company | Dial 1999-119 then 888 846 4838 | 1-512-832-3774 |
El Salvador | Customer & Support Company | 800 6893 | +52 55 5809 5408, |
Guatemala | Customer & Support Company | N/A | +52 55 5809 5408, |
Jamaica | Customer & Support Company | N/A | 1-512-832-3774 |
Nicaragua | Customer & Support Company | N/A | +52 55 5809 5408, |
Panamá | Customer & Support Company | N/A | +52 55 5809 5408, |
Peru | Customer & Support Company | 0800 77958 | 1-512-832-3774 |
Trinidad & Tobago | Customer & Support Company | 1888 456 1407 | 1-512-832-3774 |
Venezuela | Customer & Support Company | 0800 1008731 | 1-512-832-3774 |
Other Latin America countries | Customer & Support Company | N/A | 1-512-832-3774 |
Asia Pacific - Representatives and FSO's
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Australia | Customer & Support Company | 0011 800 3562 3562 | 0282239394 |
China | Customer & Support Company | 400 820 8682 | +63 2 8702 1111 |
India | Customer & Support Company | 000 800 440 1117 | +63 2 8702 1111 |
Indonesia | Customer & Support Company | 001 803 44 2152 | +63 2 8702 1111 |
Malaysia | Customer & Support Company | 1 800 88 1572 | +63 2 8702 1111 |
New Zealand | Customer & Support Company | 00 800 3562 3562 | 09 970 3112 |
Singapore | Customer & Support Company | 800 1863 004 | +63 2 8702 1111 |
South Korea | Customer & Support Company | 080 500 5787 | +63 2 8702 1111 |
Thailand | Customer & Support Company | 00 1 800 441 3508 | +63 2 8702 1111 |
Other AP Countries | Support Company | N/A | +63 2 8702 1111 |
Middle East, Africa - Representatives and FSO's
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Angola | Customer & Support Company | N/A | +63 2 8702 1111 |
Bahrain | To call Dubai office | N/A | +971 4 883 5235 |
Egypt | Customer & Support Company | 0800 000 0015 | +63 2 8702 1111 |
Israel | Customer & Support Company | N/A | +63 2 8702 1111 |
Kuwait | Customer & Support Company | 6632-9901 | +63 2 8702 1111 |
Nigeria | Customer & Support Company | N/A | +63 2 8702 1111 |
Oman | Customer & Support Company | 800 77630 | +63 2 8702 1111 |
Qatar | Customer & Support Company | 4431 0044 | +63 2 8702 1111 |
Saudi Arabia | Customer & Support Company | 800 844 1196 | +63 2 8702 1111 |
South Africa | Customer & Support Company | 800 991 390 | +63 2 8702 1111 |
United Arab Emirates | Customer & Support Company | 800 0630 0019 | +63 2 8702 1111 |
Western Europe - Representatives and FSO's
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Belgium | Support Company | N/A | +63 2 8702 1111 |
France | Support Company | N/A | +63 2 8702 1111 |
Germany | Support Company | N/A | +63 2 8702 1111 |
Ireland | Customer & Support Company | 1 800 924 745 | +353 (0) 1407 3409 |
Italy | Support Company | N/A | +63 2 8702 1111 |
Netherlands | Support Company | N/A | +63 2 8702 1111 |
Portugal | Support Company | N/A | +63 2 8702 1111 |
Spain | Support Company | N/A | +63 2 8702 1111 |
United Kingdom | Customer & Support Company | 0 800 783 0116 | +63 2 8702 1111 |
Central & Eastern Europe
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Austria | Customer & Support Company | N/A | +63 2 8702 1111 |
Belarus | Customer & Support Company | N/A | +63 2 8702 1111 |
Bulgaria | Customer & Support Company | N/A | +63 2 8702 1111 |
Czech Rep. | Customer & Support Company | 800 900 482 | +63 2 8702 1111 |
Estonia | Customer & Support Company | N/A | +63 2 8702 1111 |
Georgia | Customer & Support Company | N/A | +63 2 8702 1111 |
Greece | Customer & Support Company | N/A | +63 2 8702 1111 |
Hungary | Customer & Support Company | N/A | +63 2 8702 1111 |
Kazakhstan | Customer & Support Company | 800 070 9675 | +63 2 8702 1111 |
Lithuania | Customer & Support Company | N/A | +63 2 8702 1111 |
Poland | Customer & Support Company | 800 441 1688 | +63 2 8702 1111 |
Romania | Customer & Support Company | 800 894 483 | +63 2 8702 1111 |
Russia | Customer & Support Company | 800 200 3353 | +7 351 799 5575 |
Slovakia | Customer & Support Company | N/A | +63 2 8702 1111 |
Slovenia | Customer & Support Company | N/A | +63 2 8702 1111 |
Switzerland | Customer & Support Company | N/A | +63 2 8702 1111 |
Turkey | Customer & Support Company | N/A | +63 2 8702 1111 |
Ukraine | Customer & Support Company | N/A | +63 2 8702 1111 |
Scandinavia - Representatives and FSO's
Country | Coverage | Toll-Free | Alternate (caller pays) |
|---|---|---|---|
Denmark | Customer & Support Company | 00 800 3161 3161 | +45 3832 2924 |
Finland | Customer & Support Company | 00 800 3161 3161 | +358 9 6937 9678 |
Norway | Customer & Support Company | 00 800 3161 3161 | +47 2316 2893 |
Sweden | Customer & Support Company | 00 800 3161 3161 | +46 8 5853 6903 |
Regular Hours of Operation
Support Coverage: Click Here to view supported products.
Support for emergency situations is available over the phone 24 hours a day. Request for assistance via chat, email or Guardian are only monitored within the defined schedule below:
Submission Methods | Availability | Response Time |
|---|---|---|
Phone | 24 hours a day, 7 days a week | Immediate |
Guardian Chat | Sunday, 22:00 UTC +0 to Friday 22:00 UTC +0 | Immediate |
Guardian-submitted | 24 hours a day, 7 days a week | 1 business day |
Sunday, 22:00 UTC +0 to Friday 22:00 UTC +0 | 1 business day |