Return a Product

If you need to send a Measurement Solutions product to Emerson, the Global Services Hub can help you start the right type of request. Select the option that best matches your situation, and our teams will review the details and guide the request through the appropriate process.

Safety is our top priority. Many measurement instruments operate in demanding industrial environments and may be exposed to process media, pressure, or hazardous conditions. When submitting a return request, please provide accurate information about the product’s condition and operating environment so Emerson teams can ensure the product is handled safely throughout the return and service process.

The information we ask for on the Global Services Hub helps Emerson route your request to the correct teams, identify any safety considerations, and reduce delays during review and processing. Details such as the product condition, operating environment, and description of the issue help ensure the appropriate handling, evaluation, and service path for your equipment.

 

Warranty

Choose this option if you believe your product does not meet specifications.

Once submitted, Emerson will review your request to determine whether it qualifies for warranty support. 

 

Repair / Evaluation

Choose this option if you believe your product is not working as expected and needs to be inspected, evaluated, or repaired. This path is commonly used for products that may be out of warranty or affected by use, installation conditions, or the operating environment. After review, Emerson will confirm the scope of work, pricing if applicable, and next steps before service begins.

 

Calibration

Choose this option if your instrument needs recalibration to maintain measurement accuracy or to meet operational, regulatory, or quality requirements. Calibration requests are routed to the appropriate Emerson service or calibration team for review and processing. 

 

Modification

Choose this option if your product requires an update, change, or physical modification to support your application or operating requirements. Emerson will review the request and determine available options, scope, and next steps based on the product and requested changes.

 

Something Else

Choose this option for other return-related situations, such as incorrect deliveries, shipping issues, or products that may no longer be needed. These requests are reviewed based on the details provided, including product condition, configuration, and timing. Eligibility and next steps will depend on the nature of the request and will be subject to Emerson’s returns and restocking fee schedule.

 

Need Help Choosing?

If you are unsure which option best fits your situation, select the one that most closely meets your needs and provide as much detail as possible in your request. Emerson will review the information and route it to the appropriate team.