Remote Assistance Services:
Experience secure, fast, and auditable support for any application with our Remote Assistance Services. Speak with an Emerson Service Specialist via reality mergeable video calls with real-time annotations and resource sharing from a mobile device or wearable device to resolve issues in real-time. No matter where you are in the world (and no matter how remote), we’ve got you covered.

• Receive a detailed report with the recorded call, transcript, and shared resources of what was covered in the remote session for post service quality audit
• Access support through any available remote infrastructure (VPN, etc.)
• Schedule any necessary future on-site support

Remote Access Services:
Avoid unnecessary costs and reduce downtime through a secure remote connectivity session with us at your time of need. By granting us temporary access to the data you choose to share, we can quickly resolve unexpected production interruptions and support your projects. These connection sessions are initiated by you, and the connection is severed after the job is done.

For questions regarding our cybersecurity practices, please visit the Cybersecurity page on our website.