Understanding Your Operational Challenges

Measurement systems are essential to safe, efficient, and compliant operations. Yet many organizations face increasing operational complexity driven by aging instrumentation, constrained resources, unplanned downtime, and growing regulatory scrutiny tied to measurement accuracy and reliability. ​ Common challenges include:

• Operational risk – maintaining safety, managing unplanned downtime, and operating with constrained resources
• Cost volatility and outcome uncertainty – poor measurement accuracy, event‑driven service spend, and inconsistent service coverage
• Limited access to OEM expertise – aging installed bases, internal technician turnover, and misalignment to evolving process conditions
• Degrading reliability – reactive maintenance approaches and repeat failures from one‑off fixes

The Value of Partnering with Emerson

Through a Service Support Agreement, Emerson helps organizations shift from reactive maintenance to a proactive, lifecycle-driven service strategy. By combining OEM expertise, planned maintenance, continuous improvement, and global service support, we help improve safety, enhance reliability, and deliver predictable outcomes across your installed base—so your teams can focus on running the process, not chasing problems. For customers not yet ready for a multi-year agreement, Emerson also offers flexible service contracts that can evolve into an long term service support agreement over time.

What a Service Support Agreement is

A Service Support Agreement (SSA) is a multi-year partnership designed to protect and optimize your measurement instrumentation across its lifecycle. By combining defined service scope, dedicated expertise, planned maintenance aligned to asset criticality and operational risk, and clear pathways for support when urgent needs arise, an SSA helps maintain critical assets with confidence—supporting accuracy, reliability, and performance from installation through ongoing operation.